Frequently Asked Questions (FAQs)

What exactly does an Online Business Manager (OBM) do?

An OBM oversees your daily operations, systems, and team so you can focus on growth and innovation. I act as your right hand in managing projects, streamlining workflows, and implementing strategies that move your business forward.

How is working with an OBM different from hiring a Virtual Assistant (VA)?

A VA typically handles specific tasks you’re assigning, while an OBM takes a leadership role — managing those tasks, the people doing them, and the systems they live in. As a Certified OBM, I focus on high-level strategy, structure, and team coordination.

How do we communicate and work together?

I work remotely and communicate via email, Zoom, and project management platforms. We’ll also set a consistent meeting rhythm (weekly or bi-weekly) based on your preferences. We will customize the communication to accommodate your busy lifestyle.

Why should I hire Maddox Virtual Services, LLC?

Because you need more than a task-taker — you need a strategic partner who understands how to bring order to chaos. With 20+ years of experience in engineering and project management, I bring a systems-thinking approach to your business.

Maddox Virtual Services is built specifically for technical consultants and service-based professionals who are great at what they do — but feel overwhelmed by operations. I help you simplify, organize, and scale with smarter systems and stronger support, so you can focus on the work that matters most.

You bring the expertise. I bring the structure.