Frequently Asked Questions
What’s the difference between a strategic business partner and a Virtual Assistant?
A virtual assistant executes specific tasks you assign. A strategic business partner helps you identify what needs to change in how your business operates, builds the clarity and structure to support that change, and works alongside you as a thinking partner — not just a task executor. Maddox Virtual Services provides strategic partnership, not task management.
Who do you work with?
Maddox Virtual Services works with technical consultants, systems engineers, IT consultants, data consultants, cybersecurity specialists, and other technical service providers who are generating consistent revenue but find that the business has become harder to run as it has grown. Most clients are solo operators or lead a small team.
What is your refund policy?
All sales of services are generally non-refundable once the service has commenced or initial strategic work/delivery has occurred. We dedicate considerable time and resources to prepare for and deliver each service, and the value is often derived from the insights, strategies, and frameworks provided.
Do I need to be in Georgia to work with you?
No. Maddox Virtual Services works with technical consultants and service providers across the United States. All engagements are conducted virtually. Being based in Georgia is simply where we call home.
How do I know if I am ready to work with you?
If you find yourself thinking “I should have this figured out by now” or “I am doing well but I do not feel in control” — you are likely ready. The best starting point is a Clarity Strategy Session, which gives you immediate direction without a long-term commitment.
How do engagements work given your availability?
All sessions are scheduled during evenings and weekends to fit your schedule as a working professional. Project-based engagements like the Operational Clarity Intensive are completed asynchronously with two live sessions, making them realistic and sustainable for both parties. The Strategic Clarity Partnership includes two sessions per month with async support between sessions.
Let's Connect
If your business still depends too heavily on you — and you are tired of being the person who holds it all together — let’s talk.
A discovery call is 30 minutes. No pressure. Just a clear conversation about where your business is and what clarity could look like for you.